At the time of an incident, for example, a slip and fall, data of who, what, when, and where should be collected right away by staff. Record, in writing, who was involved, along with contact information. Include witness contacts and statements, if possible, then detail what happened. Record the time frame and take photos of the area when it happened, and where it happened. If you have cameras, make sure to pull and save the footage as well. These are just a few tips in reporting potential claims. For more information, visit our website or reach out to your agent. Making safety a priority, It’s what we do. It’s who we are.