The ICC Blog

How the Labor Shortage is Impacting Claims

How the Labor Shortage is Impacting Claims

The impact of the COVID pandemic of 2020 continues to affect the hospitality industry. Few could have anticipated the labor challenges that were created and continue to persist. Unfortunately, we are beginning to see the impact of this ongoing labor shortage on our claim activity.Years ago, a police officer/TIPS trainer

Posted August 23, 2023
How to Help Your Patrons Safely Dance the Night Away

How to Help Your Patrons Safely Dance the Night Away

Having a dance floor at your establishment can be a draw for many customers. For an event venue, adding a dance floor can bring in additional revenue. A nightclub can entice more patrons to join the fun when dance platforms and light-up floors are available. While dancing the night away

Posted August 15, 2023
ICC vs. Excess and Surplus Lines

ICC vs. Excess and Surplus Lines

As an agent who represents Illinois Casualty Company (ICC), you may come across proposals using Excess and Surplus (E&S) lines markets. This is most likely to occur with liquor liability insurance and non-owned auto with a delivery exposure. In those situations, it is important for the agent and the policyholder

Posted August 8, 2023

FOOD AND ALCOHOL SAFETY WITH ICC

Certified Safety Education Courses with Katkin

ICC offers a selection of food and alcohol safety education courses, including many that provide certifications that are required by health departments and state liquor control boards. Katkin, a wholly owned subsidiary of ICC Holdings, Inc., provides these trainings at a reduced price for ICC policyholders.

Courses include:

  • Food Safety for Managers
  • Food Handlers Card
  • Alcohol Awareness
  • Allergen Awareness
  • Sexual Harassment Prevention
katkin

ANSI approved certifications include ServSafe\®, Always Food Safe, NRFSP, and StateFoodSafety.

Attend an upcoming scheduled class, take an online course and virtual exam, or schedule a private class for your team at www.katkinco.com or by contacting info@katkinco.com or (844) 768-8433.

OnTAP Training

On TAP Server Training

OnTAP (Training Alcohol Providers) is a server training program that ICC provides, free of charge, to our policyholders. Our OnTAP program is available throughout our territory and is state accredited in Illinois, Indiana, and Michigan where server training is legally mandated.

This comprehensive course is designed for all staff members working in the alcoholic beverages industry, including owners, managers, bartenders, servers, and security personnel. Agents and policyholders can schedule an OnTap training session by emailing OnTAP@ilcasco.com.

Frequently Asked Questions

Arizona, Colorado, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Ohio, Pennsylvania, Utah and Wisconsin

Monday through Thursday, 7:30 a.m. - 4:30 p.m., Central Time
Friday, 7:30 a.m. - 1:00 p.m., Central Time

Claims can be reported in several ways:

To report an EMERGENCY PROPERTY CLAIM after hours, call (800) 445-3726 and select Option 2.

Policyholders can find up-to-date information about their claim by logging into Policyholder Access. Agents can find up-to-date information about their clients' claims by logging into Agency Access.

You can also find information on your claim by calling (800) 445-3726. A dial-by-name directory is available if you know your Claims Representative's name. If you do not know the name of your Claims Representative, you may press 2 for the Claims Department.

Use the online Become an Agent form to send your information to ICC's Marketing department.

ICC accepts ACH (also known as Electronic Funds Transfer), check, credit card, or payment through your agent. Please be aware that some forms of payment may incur fees.

Payments are accepted in several ways:

ACH payments incur a $2.00 installment fee. Non-ACH payments incur a $7.00 installment fee. Fees for credit card payments, late payments, insufficient funds, withdrawal of cancellation, and reinstatement may also apply. For more information regarding fees, please see page 2 of your billing statement.

Installment fees will be waived if you set up ACH and have your statements emailed.

Policies in good standing can be converted to ACH at any time during their policy period. However, any prior bills that you have received must be paid by their due dates. Please contact your agent or ICC's Billing Department (billing@ilcasco.com or (800) 445-3726) to set up ACH.

You may contact your agent or ICC's Billing Department (billing@ilcasco.com or (800) 445-3726) with any billing questions.

Clearing House: Jopari
ID #: J1575

Do you have a question that was not answered above? Send us a message using the contact form at the bottom of the page.

Industry Links

Industry Links