FAQs
Here are some Frequently Asked Questions about Illinois Casualty Company.  If you don't see your question answered below, please contact us at mail@ilcasco.com.
 
General
What states does ICC write business in?
Illinois, Indiana, Iowa, Minnesota, Missouri, Ohio, and Wisconsin.
 
What are your normal business hours?
We are in the office Monday through Thursday, from 7:30 a.m. to 4:30 p.m., Central Time and Fridays, from 7:30 a.m. to 1:00 p.m. Central Time. 
 
 
Claims
How do I report a claim?
Claims can be reported in several ways:
  • Contact your independent agent
  • Call us toll free at 1-800-445-3726 and ask for the Claims Department or send an email to claims@ilcasco.com
  • Use the online "Report a Claim" tool on this website
How do I find information on my claim?
The best way to find information on your claim is to contact the Claim Representative assigned to your case. If you know the name and extension of the representative handling your claim, call 1-800-445-3726 and enter their extension #. If you do not know the name of your representative, ask for the Claims Department.
 
 
Agents
How do I inquire about becoming an agent for ICC?
Use the online tool to submit the "Become an Agent" inquiry form. A Marketing Representative will contact you regarding your inquiry.
 
 
Billing
What methods of payment do you accept?
You may pay your bill via ACH, Check, Credit Card, or through your agent.
 
Where do I pay my bill?
We accept payments through our website, over the phone, by fax, email, and U.S. mail.
 
How do I make a payment over the phone?
During office hours you may call 1-800-445-3726 to make a one-time payment by speaking with a billing representative.  You may also make a payment 24 hours a day, 7 days a week, using our Automated Voice Response (AVR) system.
 
Where do I mail my payment?
Payments should be mailed to:
Illinois Casualty Company
PO Box 4208
Rock Island, IL 61201-4208
 
What is ACH?
ACH stands for Automatic Clearing House, also known as Electronic Funds Transfer (EFT).  ACH payments are automatic withdrawals directly from your checking or savings account.
 
How does ACH work?
Once you enroll in ACH, your insurance premium will be deducted automatically from your checking or savings account of choice.
 
Can I choose any withdrawal date?
No. Your withdrawal date is based on your policy effective date (the first policy issued on your account).
 
How will I know the amount being taken from my bank account?
We will send you an ACH schedule notifying you of the scheduled amounts to be withdrawn. A revised schedule will be sent only when there are premium changes to your policy(ies). This schedule will be sent at least 10 days prior to the ACH withdrawal date.
 
Does this payment plan have any service charges?
ACH payments incur a $2.00 installment fee.  However, if you choose to have your statements emailed or faxed, the installment fee is waived.   Non-ACH payments incur a $5.00 installment fee.  (Late payment, insufficient funds, credit card, withdrawal of cancellation, and reinstatement fees may also apply.) For more information regarding fees, please see page two of your billing statement.
 
What happens if the company receives a notification of insufficient funds for my ACH payment?
If we receive more than one notification of insufficient funds, you will be subject to removal from the ACH program. 
 
Can I enroll at any time?
Policies in good standing can be converted to ACH at any time during their policy period. However, any prior bills that you have received must be paid by their due dates.
 
What if changes are made to my policy(ies)?
If the changes are monetary, we will adjust our billing records accordingly. We will send you a revised schedule indicating the change and a new payment schedule for the remaining months of your policy(ies).
 
Who should I contact with any questions?
You may contact your independent agent, or you may contact an ICC Billing Representative at 1-800-445-3726 or billing@ilcasco.com

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